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The Secret Temp, Part 13 : Systems Down!

secret tempWeek Three, A Random Night

Kitchen, 5:34pm

The temps are sitting around talking as they usually do, but something is different tonight. I can feel it.

Julien comes in. He wipes the perspiration off his brow.

“SAP’s down,” he announces. SAP is the computer program that runs the customer service software. If SAP is down, we can’t look up customers. We can’t get work done.

There is a collective intake of breath around the temps’ table. Several people sit up straight. Sara clutches her bag. Are we going to get sent home?

Julien reads our minds. He frowns and shakes his head.

“Don’t get excited,” he says. “We’ve got people working on it. If it’s not working by, say….six o’clock…then we’ll send you home.

Until then, ummm.. chat amongst yourselves.”

He hurries off.

Sara looks at the clock. It’s 5:35pm.

“I hope we get sent home,” she says. “It’s the season finale of The Biggest Loser tonight and I haven’t missed a single episode.”

“I can’t believe you watch that show,” says Vanessa, turning away in time to miss Sara’s withering stare.

“Would we still get paid?” someone wants to know.

“Not sure.”

“I think we get paid in 15 minute increments.”

“I think they should pay us for the whole shift.”

“Yeah, good luck. They didn’t pay for our parking tickets.”

“You really thought they were going to pay for the parking tickets?”

We are plunged into darkness.

“LIGHTS!” gets called from a ways off.

We wait and nothing can be heard for a while except for the munching of chips.

“Maybe it wouldn’t be so bad to work tonight. I mean, I drove all the way here. This was a long way to drive, to not get paid.”

“I hope we stay. I need the money.”

“Well it’s not up to us anyways.”

The lights flick on and we blink in the brightness.

It’s 5:45pm. Sara keeps looking at the clock. I am not sure what time The Biggest Loser starts, but I’m sure she’s keeping track of what time she could get home and how much of the finale she would get to see as it’s broadcast.

“Aren’t you recording it?” I want to know.

“Yeah, but it’s not the same thing,” she says.

I look around the table.

“Someone’s not here. Who’s not here?”

“Lori quit,” Heidi says, covering her mobile phone with her free hand.

“Why?” I ask, remembering the mom who watched 24. And drank bourbon.

Heidi shrugged. “She was over it.”

“I’m going to be over it pretty soon,” she adds, laughing.

Someone starts tapping their foot on the floor. Heidi goes back to her phone conversation. Sara checks her watch.

I jump up.

“I’m going to see what’s going on out there. Be right back.”

I walk out to the main floor, mainly to get away from the others, but also because I really want to find Mike and hear him say how helpful I was for writing him that little note about the messed-up case. But his cube is empty and the computer is off. Darn. He’s not in tonight.

I look around for anyone else interesting. No Victor this evening either.

Julien has a little group of managers huddled around him and they’re looking at a computer screen and they don’t look happy.

I head back to the kitchen.

“Not much going on out there.”

“But it’s six o’clock!” Sara exclaims. “Do you think we can just leave?”

“No. We can’t just sneak out.”

“He should tell us what’s going on. Tell us how much longer till the system will be up.”

“He probably has no clue.”

“But how long do you think he’ll just leave us all sitting here?”

“What if he hasn’t noticed the time?”

“Yeah, what if he just forgets about us?”

“I’ve got better things to do than sit here.”

“Me too.”

“Okay…it is past six o’clock. It’s 6:01, actually. I’ll go ask him what the deal is.”

I stride out into the hallway, turn the corner, and head over to Julien. I wait pointedly until he has to stop what he’s saying and turn to me. He looks irritated. I decide to get right to the point.

“It’s past six o’clock,” I tell him.

He shakes his head.

“Goalposts have changed.”

I open my mouth to ask what the new deadline is, but he shoots me a look and then turns back to his little group and keeps talking.

I go back to the break room feeling deflated.

“He’s changed the time. And he wouldn’t say what it was.”

Sighs.

“I want to go.”

“He should let us go.”

“It would be, like, mean, for them to make us wait all this time, and then at the last second, tell us we have to work.”

More minutes pass.

“So, Justin,” Courtney turns to him casually. “You still gonna take that Disney cruise line job?”

“It’s there if I want it,” he replies, leaning back in his chair.

“You’re so full of s–t,” she laughs, shaking her head.

“It is,” he insists.

“I have the feeling I better get another job soon,” Maggie says. “I’m not doing well at this one.”

There’s an uncomfortable silence. It’s been hard not to notice that Julien and Amber keep putting Maggie on easier tasks.

Maggie smiles. “God you guys, don’t all jump in at once with how great I am.”

Heidi clicks her phone shut.

“Hey. None of us want to wind up here anyways.”

Jenny, the youngest one smiles.

“Yeah, I don’t even have an offer but I don’t want to wind up here. I’ve got to figure out what to do with my life.”

I think I remember her saying she was nineteen. “Are you taking any classes?”

“Here and there.”

“So, what have you studied so far?”

“Animal Science…and Japanese.”

Foreheads crease. I suddenly get very interested in my chips.

“Well if anyone wants a Japanese speaking vet –” Courtney finally starts, a gleam in her eyes.

“Yeah, I know.” Jenny waves her off.

Then she grows serious.

“I also wanted to take German,” she adds, as if this might make her choices sound more logical. “But there weren’t enough people who signed up for the class.”

“This is ridiculous.” Sara jabs at her watch. “It’s six-fifteen. I’m telling you guys, I am not going to sit here fore—“

The door opens. Julien.

“It’s working!” he says. “Come on. Let’s go.”

Job cuts still on the horizon

300,000 jobs will be lost in the business services sector by 2011.

A new survey by The Centre for Economics and Business Research shows that the recession will wipe out half the jobs created in the business services sector during the past five years. That will include both temporary and permanent jobs.

The Bereavement of job loss : Part 2

bolam.jpg As a result of the whirring churn of the labour market since the good old days of a ‘job for life’, most Western cultures are vocationally barren. What do I mean by that phrase? My absolute belief is that each of us has a skill, an innate ability, a talent, a gift, and / or a competency, within us which we must exercise. We got to channel our individual abilities out! Fewer and fewer Western governments invest in effective systems that help their citizens exercise their inner capabilities. Therefore, as Jamie Oliver the famous chef talks about our schools providing “nutritionally barren” food, our education systems produce vocationally barren citizens devoid of career aspiration.

Homo Sapiens relies on work to experience self-worth. Our self image is dependent upon the ‘Invisible Transaction of Work’; which I have written about extensively elsewhere. We are referred to as Human Beings, and I really love the Being bit. It means that to be a being, we’ve got to doing. Beings do.

Whereas, philosophers such as Descartes would have it that ‘I think, therefore I am’, I would argue that the point of living is more along the lines of ‘I do, therefore I am’. The human body is designed to work. We are engines. We put calories in in the form of fuel and we burn them. We build societies, structures and systems.

The obesity epidemic of the 21st Century is purely a metaphor for the fact that we are not doing anymore! The Welfare State coined in the United Kingdom in the 20th Century was a laudable movement to prevent poverty. However, we have generations of citizens who have never worked. As a result we have generations of people who maybe never experienced positive self regard, self esteem, dignity and independence.

In the same way, job loss can generate a sense of low self worth because we feel we have lost our self image. Somehow our view of ourselves becomes tarnished. This is to be expected. But this does not mean it has to be accepted.

The Bereavement Curve is like a dark valley that we must pass through to come out of the other side. After years of delivering redundancy counselling I have learned that the antidote to this hardship is generating stories that describe our achievements. This is often where working with a Career Coach can be invaluable because the irony is that when we have just lost our job, the last task we feel equipped to deliver is talking about our successes!

Click for more career advice from Duncan

Ellen MacArthur - motivation, preparation & communication

An interesting video from Ellen MacArthur about her personal motivations, fears and most importantly working as part of a team.

The double bereavement of job loss : Part 1

bolam.jpg In the early 1970s Elizabeth Kubler-Ross translated the findings of her extensive research into bereavement into what became known as the ‘Bereavement Curve’. As is so often the case, this diagrammatic representation of her thesis left a powerful impression on one’s mind; in parallel with the old adage that ‘a picture paints a thousand words’. Kubler-Ross summed up that those losing loved ones appeared to pass through seven stages of grief: shock, anger, denial, stress (either in the form of anxiety, or for some full-blown depression), apathy, acceptance and action.

Having worked as a freelance consultant in the field of redundancy counselling and performance coaching for 12 years, I am well versed in bastardising the ‘Bereavement Curve’ into what has also become known as the Change Curve. The fact of the matter is that human beings, in the main, are change averse. Often our security depends upon stability and routine combining to build up a sense of dependability and faith in the structures we surround ourselves. Often we subscribe to conventions to instil within us a sense of rhythm and repetition. Call it a ‘life beat’.

Job loss hits us hard primarily due to this breach of our life’s rhythm. Conventions lapse and the anchors with which we secure our routines are lost. For some, momentarily, and depending on how well we are prepared for change, for protracted and painful periods. Paradoxically, the more we wed ourselves to convention, the harder the flail of redundancy hits us. Let’s put it this way, the more indelibly etched the habits, the greater the turmoil.

The traditional psychological contract between employee and employer has shifted through 1800 from pre 1970 where employees were loyal to employing firms for providing jobs for life. To post 1990 where ‘The War for Talent’ (by Ed Michaels, Helen Handfield-Jones, and Beth Axelrod, Harvard Business Press), seeing companies battling for flexible workforces and the freedom to deliver ‘just-in-time’ products and services, meant that more and more companies struggled to instil any sense of loyalty in their workforce. And why should employees develop any sense of loyalty when the average number of jobs in career had shot up from one or two jobs in a lifetime to as many as 18 career transitions from job to job.

Click for more career advice from Duncan Bolam

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