About three weeks ago I contacted my bank to arrange setting up a business account. They advised me I would need to complete the application form and come into the branch and have a meeting with the business manager to go through this to set up the account. This itself was quite a simple painless process and during the meeting we went through what I would require with the account, i.e. cash card, cheque book, internet banking etc.
About two weeks later I recieved confirmation that it was all set up and over the following days the cheque book, cash card etc arrived in the post. It was at this point I went on line to check the account, only to find I could not access the account as i did not have a customer number. Following a phone call to the bank I was told to get internet access I would need to print of a another form, complete this and then send it off. Why do you need to complete another form surely if you you have completed an application form to open an account they should then just give you access to online banking especially in this day age where everything is now done over the internet or surely as you are applying for internet banking why cant you just complete a form online and get immediate access?